Adam Kissee
About Me
Hello! I'm Adam Kissee, a Product Specialist at Verkada with a passion for driving product success. With extensive experience in both hardware and software, I provide expert guidance to ensure products are optimized for performance and reliability. My day-to-day responsibilities include leading cross-functional teams to deliver products that meet user needs and exceed business objectives, analyzing market data to identify trends and opportunities, and driving product roadmaps that align with company strategy.
CCNA
AWS Solutions Architect Associate
CompTIA Network+
CompTIA Security+Technical Skills
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Networking
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Troubleshooting
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Ipv6
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DNS
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Routing and switching
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HTTP
Work Experience
Senior Product Specialist at Verkada
May 2024 - Present
- Spearheaded the creation of a new alarms product line, including 6 hardware products and an overhauled software suite, contributing to a 40% increase in product portfolio
- Led cross-functional teams (engineering, design, sales, and marketing) to successfully launch the new product line, resulting in 6 major product releases achieving on time delivery for each
- Collaborated closely with engineering to define technical requirements and ensure products met quality, scalability, and usability standards
Product Specialist at Verkada
June, 2022 - May 2024
- Lead customer beta programs of new products, ensuring timely and effective product launches
- Launched 4 new products from conception translating the product vision across engineering, sales and 5+ other cross-functional teams leading to over $45M in revenue over 2 years
- Act as a pivotal liaison between the customer base and the product development team, ensuring alignment between customer expectations and product roadmap, resulting in a higher level of customer satisfaction and retention
- Built dashboards using SQL for product metrics, performance and processes for our team of 30+ software engineers
Technical Support at Verkada
June, 2021 - June, 2022
- Reduced customer issue resolution time through implementation of scripts and automation processes
- Assisted customers in a fast-pace environment through multiple communication methods
- Recommended configuration changes and system additions that optimize performance
- Developed robust and comprehensive documentation both internally and externally reducing the number of customer support requests
Education
BBA Information Systems and Cyber Security from University of Texas at San Antonio
2017 - 2021